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Enjoy England - Canal Boat Grading Scheme
The hire boat industry developed its own quality assurance
canal boat grading scheme over ten years ago. At first this was
administered and inspected by the Heart of England Tourist
Board.
In recent years the scheme has gone
national and is administered by the English Tourist Board,
with very similar schemes using the same criteria in
Scotland and Wales.
The boats are visited, by trained
independent inspectors at regular intervals, who examine
them against a published list of facilities present and
their quality.
A matrix of results is compiled and the
boats are awarded 1 to 5 Stars.
The scheme is intended to be an
independent assessment of quality, and will assist potential
hirers to choose an appropriate boat for their holiday
needs.
Involvement in the scheme is a
considerable financial expenditure for member companies and
demonstrates their commitment to high standards and
continual improvement in your holiday experience.
The Quality Rose Logo is used beside
companies which are in the scheme.
There are separate schemes for Hire Boats-
both narrowboat and cruiser, and Hotelboats. The basic
criteria for Star Rating is outlined below. |
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The Enjoy England Quality Rose |
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The Enjoy England Quality Rose reassures you
before you check into your holiday accommodation that it
will be just what you want, because it’s been checked out by
independent assessors. Enjoy England assessors work all year
round, ensuring that the standards you find are what you
would expect. And since we’ve done all the work, you can
relax, book with confidence and get on with the real
business of having a fantastic break.
The Quality Rose is the mark of England’s
official, nationwide quality assessment scheme and is an
independent, reliable, impartial assessment of quality
covering just about every type of place you might want to
stay. The variety of accommodation on offer is truly
astonishing: from caravan parks to stylish boutique hotels,
farmhouse B&Bs to country house retreats, self-catering
cottages by the sea to comfy narrow boats perfect for
getting away from it all. There are nine main types of
accommodation, with a host of different options in each –
see below for more details. But whatever your budget or
preference, you can be sure of finding something to suit.
Think of the Quality Rose as your personal guarantee that
your expectations will be met. |
| Our Ratings Made Easy:
Generic |
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following descriptions of what to expect apply to all
types of accommodation and to both stars and diamonds.
Use them as a general guide to what you can expect. |
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Simple, practical, no frills. |
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Well presented and well run. |
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Good level of quality and comfort. |
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Excellent standard throughout. |
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Exceptional with a degree of luxury. |
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Our objective quality ratings give you a
clear indication of accommodation standard, cleanliness,
ambience, hospitality, service and food. Using a clear star
and diamond rating system (1-5 stars or diamonds), they
provide the reassurance you need about what to expect before
you arrive. Generally, the more stars or diamonds, the
higher the level of quality. For individual types of
accommodation, the quality rating allows you to distinguish
between both the quality of the accommodation and the
facilities on offer. In fact, we’d like to make things even
more simple for you in future – so very soon Enjoy England
star ratings will be exactly the same as those awarded by
the AA and the RAC because we’ve all used the same rigorous
criteria. That way, you know where you are! |
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Narrowboat and Cruiser |
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Acceptable overall quality. Clean, with
adequate provision and quality of furniture,
furnishings and fittings. |
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Good overall level of quality with good
customer care in all areas. Fitted radio. |
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Very good quality, well maintained and
decorated. More space and colour TV available. |
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Excellent overall quality with highest
comfort and attention to detail. |
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Exceptional overall quality, fixtures and
fittings. Wider range of accessories with
salon/living area separate to sleeping cabin. |
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Hotel Boat |
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Acceptable overall quality. Clean and warm,
with adequate provision and quality of furniture,
furnishings and fittings. |
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Good overall level of quality with good
customer care in all areas. Fitted radio. |
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Very good quality and comfort, and well
maintained and decorated. Meals with wider choice of quality
items, freshly cooked from good quality ingredients. |
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Excellent overall quality and attention to
detail, with higher levels of comfort and service. |
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Exceptional overall quality, guest care and
service. Wider range of accessories and highest level of
décor, fixtures and fittings. |
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